Terms and Condition

Terms and Condition

This page states the Terms and Conditions under which you (Visitor) may visit this website. Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site.  savihotels.com, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this website.

The customer’s (“you/ your/ traveller/guests”) use of the Website, App, services and tools are governed by the following terms and conditions (“Terms of Use”) including the applicable policies which are incorporated herein by way of reference and constitutes a valid agreement between you and savihotels.com. If you transact on the Website or App, you shall be subject to the policies that are applicable, as displayed on the Website and App for such transaction. Your use of this Website and App constitutes your binding obligation and agreement to all such terms, conditions, and notices which are subject to amendment without any notice by savihotels.com. Any usage of the Website or App is subject to the following Terms of Use:

Cancellation Charges: You have booked from savihotels.com and where savihotels.com requires to book services like hotel, air, transportation etc. in advance because all group need to travel at the same time and stay together in one hotel. To avoid all inconvenience to guest & enjoy their tour happily. And for blocking the reservations, we need to make the payment in advance. In such situation if tourist does not avail the services, then we have to bear the cancellation charges. In order to cover our expected losses from the cancellation there’s a set scale of charges which must be paid by the guest if you or anyone traveling with you cancels the tour/booking or cancel any services or arrangements that form part of your booking with us. The cancellation charges are a percentage of total tour cost which varies with the number of days prior to departure date.

Cancellation Charges are as follows:

Cancellation on Additional Service/Deviation will be charge extra GST is applicable on cancellation charges

 General Terms applicable for all type of cancellations:
1. Applicable Refund as per cancellation policy will be paid within 10 working days from the date of cancellation in INR only.
2. No interest will be applicable on refund
3. Cancellation shall attract the cancellation charges on total booking price
4. For any additional services / deviation / upgradation or any similar changes (over & above Group tours of savihotels.com) booked by the guest, the additional cancellation in addition to above the cancellation table will be applicable.
6.  savihotels.com do not have any responsibility towards additional expenses relating to any arrangement made by Guest themselves relating to tour.
7. Guest should communicate any correspondence towards cancellation on email info@savihotels.com.com

Tour cancelled by guest due to personal reason:
1. If the guest decides to cancel the tour for any reason, he shall make a written application to the  savihotels.com and/or email from registered email-id of guest on info@savihotels.com.com and deliver it to the concerned sales booking person / Branch-In-charge at the sales outlet where guest/s booked.
2. The letter or email must contain details of tour code / form no, date of departure, Name and no. of guest’s and the original receipts/voucher issued by savihotels.com.
3. Cancellation by email will be valid only if sent on abovementioned email address only. Any other form of request for cancellation shall not be considered as request for cancellation.
4. Booking after cancellation will be treated as fresh booking for all purpose.
5. Cancellation can be due to any personal reason whatsoever, including but not limited to, the reason of inability to participate due to any illness, death, court order, tour cancelled by sharing partner, requiring to pay single occupancy and the like.
6. Air Ticket Cancellation charges plus deposit forfeit charges as are applicable under the rules of the concerned Airline are to be paid by guest/s immediately.

 Tours cancelled by savihotels.com:
1.  savihotels.com may cancel/reschedule the tour without assigning any reason and in such an event the guest/s can claim only the amount paid by him after deducting the taxes.

2. When savihotels.com decides to cancel the tour, cancellation of tour shall be communicated at least 15 calendar days prior to the date of commencement of tour, unless force majeure situation, via any of the following modes (a) SMS (b) telephone (c) email; provided by the guest/s in Tour Registration form.

 Cancellation due to force Majeure* Situations
1. Under force Majeure Situation, savihotels.com reserves the right to Cancel, partly cancel and/or reschedule the tour considering safety of the Guests.
2. No refund fully/partly applicable on cancellation under any circumstances due to Force Majeure
3.  savihotels.com will request suppliers for assisting in postponement of tour & guest can join the next possible date of same tour product. Guests are required to pay additional Cost, if applicable.
4. Guest can also opt for other tour product where cancellation will be applicable

 Rescheduling of tour due to Uncontrollable factors
1. savihotels.com reserves the right to reschedule the tour and/or change the itinerary due to uncontrollable factors such as change in schedules, suspension or discontinuation of services by suppliers, major event at the visiting destinations affecting route of transport etc. No refund is applicable in uncontrollable situations and guest have to abide by the new schedule/ Itinerary.
2. Guest is required to pay additional cost due to delay in flight or cancellation of flight or missed the flight, missing the connecting flight during travel as the case may be. Guests are free to book their own tickets & refund will be processed as per contract between savihotels.com and Airline. Once Air tickets are released as per request of guest, savihotels.com will not be responsible for new booking & guests will require to join group at their own cost & consequences.
3. Fine, penalties or any such payments arising due to not meeting with the requirements of any airport or government authorities including Passport or Visa documents, court orders are responsibilities of guests and to be paid by the guest.

 Cancellation due to non-payment of Tour price – Deemed cancellation
1. If full tour tariff is not paid as per terms & conditions, savihotels.com reserves the right to cancel the booking / registration with consequent forfeiture of deposit / advance amount/entire part payment made to savihotels.com and / or the deduction of cancellation charges without giving notification, at the discretion of savihotels.com.
2. The bookings shall be processed by savihotels.com only after the registration amount is paid in full.
3. Single guest opting for sharing the room with other guest to reduce cost from single occupancy to double occupancy will require to pay cost for single occupancy if for any reason, related guest cancels or alters the booking of the tour. No adjustment shall be made from the payment contributed by guest / partner who had cancelled/alter the tour. Shared rooms have no smoking policy.  savihotels.com reserves the right to allocate rooms for Speciality Tours.

 Right of Admission & termination
1. Guest with medical ailment: If any guest/s is suffering from any medical ailment and have concealed the same, savihotels.com reserves the right to cancel the booking / registration of such guest/s on medical and / or other grounds without assigning reasons thereof.  savihotels.com also reserves the right to restrict / modify / amend the tour of such guest/s without assigning any reasons. If savihotels.com so directs, the guest/s shall have to travel by a separate transport at an additional cost to be paid by guest/s immediately. No refund is applicable to guest.
2.  savihotels.com reserves the rights to cancel the booking / registration of any of the guest after acceptance of the payment but prior to commencement of the tour, without assigning any reason. In such event savihotels.com shall only refund the payment received from the guest for the tour.
3.  savihotels.com reserves the rights to terminate the booking / registration, prior to departure / during tour, if the guest is not following the group decorum of the tour or misbehaves or without assigning any reason whatsoever. In such an event, no refund or compensation shall be paid to the guest and he shall have to bear and pay the expenses for his return travel.

 No show – Deemed cancellation
1. If guest fails to join the tour on Day 1 of the tour, it will be termed as No show – deemed cancellation & 100% cancellation will be applicable
2.  savihotels.com issues multiple air tickets for the tour under single PNR. As per airline rules, on missing any of the flights in Single PNR become No Show and no refund is available.
3. In above case, all the services will stand cancel unless guest notifies his willingness to join the tour later at his own cost & consequences within 24 hours from the date & time of departure.

 Discontinuation from ongoing tour
1. If Guest discontinues / terminates the tour for any personal reason, it is termed as deemed cancellation & no refund will be applicable
2.  savihotels.com assists guests for booking of services in case of discontinuation of tour due to medical reason, however guest or his relatives will require to pay cost of services in advance on tour-to-tour leader or at savihotels.com offices.

 Transfer of tour / Future tour:
1. A transfer from the originally booked tour to another tour is treated as cancellation of earlier tour and therefore a fresh booking of another tour has to be made.
2. The tour tariff and discounts available / given for the cancelled tour are not valid for fresh booking. Tour tariff and discounts prevailing on the date of fresh booking of another tour shall be applicable.

Hikes in Tariffs & Taxes

We inform you on prior basis that after the finalization of the tour package rates, for any hike in entrance fees, fuel cost, guide charges, and other services, you can be charged as extra. If government revises some taxes on travel services, clients are liable to pay that extra amount.

Force Majeure 

Force Majeure means an event or circumstance not within the reasonable control, directly or indirectly, of  savihotels.com in its ability to perform its obligations / responsibilities regarding the tour including (a) war, hostilities invasion, act of foreign enemies; (b) rebellion, revolution, insurrection or military or usurped power or civil war; (c) epidemic, explosion, fire, flood, earthquake or other exceptional natural calamity and act of God; (d) ionizing radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly; (e) riot, commotion or disorder; (f) any act or omission of any Government instrumentality; (g) a Change in Legal Requirements; (h) strikes, lock outs or other industrial disturbances; and (i) abnormal weather or sea conditions including tempest, lightning, hurricane, typhoon, rain and temperatures. (j) unforeseen cancellation by contractors like hotel, transport, suspension of airlines, railways, Eurostar, bus services etc.

Refund Policy:  savihotels.com will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through email or booking section. Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions. Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.  savihotels.com will process refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.

Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt

savihotels.com shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent. The customers or clients or agents shall not hold the savihotels.com liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent.

Covid-19 Bookings, Refund and Cancellations:

The Customer agrees that due to recent outbreak of COVID-19 which has been declared as pandemic, there may be instances, where the end service provider (including Travel Agent) either cancels the booking or refuses to provide the services, as agreed with the Customer, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the Customer:

• Exhibiting any symptoms associated with COVID 19.
• Refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.
• Suffering of any ailment making the Customer vulnerable to the virus
• Posing a threat to the health and safety of others or
• Any other condition put forward by the Central Government, State Governments and statutory bodies etc.

In such cases SAVIHOTELS.COM will assume no liability for the refusal of service by the end service provider. The Customer also agrees that refund, if any, for such bookings will be processed by SAVIHOTELS to the Customer subject to receipt of the same from the end service provider.

User further understands that due to the outbreak of COVID-19, the Central Government through its ministries, State Governments and statutory bodies have/may come up with detailed set of guidelines or standard operating procedure (SOP) that a traveller will have to follow in order to undertake the travel.

The User agrees to abide with all such guidelines/SOP while undertaking any travel. Failure to abide by such detailed set of guidelines/SOP, may lead to a situation where the service provider or any person authorized by the Central Government, State Government or statutory body may disallow the User to undertake the travel. In such circumstances, savihotels.com will not be held liable for such refusal to travel and refund, if any, shall be strictly as per the cancellation of the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services

Copyright & Trademark

Products, services and contents displaying on savihotels.com.com are the properties of this website. Any unauthorized copy & use of the trademark product & services without prior concern will be taken as larceny and strict actions may be taken against the concern person/organization/company.

savihotels.com gives you a limited right to enter, explore, use and transact on its site. You agree not to misuse its materials and interrupt the operation of this Site in any way. You understand that except for information, products or services supplied by savihotels.com do not endorse any other information in anyway. You also understand that savihotels.com does not assure that files available for downloading through the site will be free from any type of viruses.

Privacy:

Your privacy is extremely important to us. Upon acceptance of these Terms of Use, you confirm that you have read, understood, and unequivocally accepted our privacy policy.

Customer’s Responsibility:

While we appreciate hearing from you, however, you are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted about this Website and/or about  savihotels.com on any other website, Social Media Platform or any other mode as may be available to you from time to time). You will not post or continue to post or transmit or continue to transmit or publish/ continue to publish any content about  savihotels.com and/ or any of its subsidiaries or affiliates which is unlawful, threatening, libellous, defamatory, untrue, obscene, pornographic or other material or content that you believe or have reasons to believe to be untrue and may have an adverse impact on the reputation of  savihotels.com

Contact Us:

Please send any questions or comments (including all inquiries related to copyright infringement) regarding this Website to info@savihotels.com

SOP for COVID-19

Responsibility for Preparedness of a Tourist Destination:

The management of the ticketed tourist destination shall be responsible for the general preparedness of the destination, with an aim to prevent cases, effectively manage cases, and mitigate impact among the tourists visiting the destination. The management of the tourist destination shall constitute a COVID-19 Management Team that shall be responsible for various activities like the implementation of crowd management including social distancing, screening of tourists, hygiene and sanitation, awareness, and training of staff and visitors as per these guidelines. Each team should appoint a Coordinator who will be responsible for coordinating with the State Government

 Carrying Capacity of Tourist Destination:

Each Tourist Destination shall notify its “Carrying Capacity” which shall be defined as the maximum number of visitors that a destination can accommodate and still achieve the measures of social distancing. The tourist destination carrying capacity at any point in time shall be calculated based on social distancing norms. Online Ticketing and pre-booking of entry tickets are encouraged to avoid crowding at ticket counters. While in the initial phase manual tickets can be issued to strictly enforce social distancing and to not exceed the carrying capacity as defined for each tourist destination, the Tourism Department through the Check into Nature App will be coming out with online booking and contactless entry

 General guidelines for safety and hygiene:

All tourist destination staff must wear face masks and single-use gloves mandatorily while performing their duties at the property.

• A safe physical distance of at least 2 meters (6 feet) should always be mandatorily maintained by all while at the premises of the destination.
• 2 meters (6 feet) physical distance markings at all waiting areas like entrance, ticketing should be done for tourists to stand during the queue Hand sanitizer is to be made available at all tourist destination entry points and ticketing counters for the drivers and tourists entering the destination.
• All staff or tourists shall be strictly screened using a thermal gun/scanner by a designated trained person at entry by holding the scanner 3 to 15 cm away from the person’s forehead and anybody having a fever (equal to or more than 37.50C/99.50F), cold, cough, sore throat, difficulty in breathing shall not be allowed entry and should be immediately reported to the concerned authorities.
• Spitting is to be strictly prohibited and fine is to be imposed on all offenders as per relevant sections of the law.
• Gaming Arcades/Children play areas (wherever applicable) shall remain closed.
• Disposal of waste by the tourists will not be allowed at the tourist spots.
• Tourists are to compulsorily dispose of the waste generated by them at the designated areas or carry back the waste to be disposed of later in a proper area.
• Garbage/waste bags are to be made readily available on payment at the tourist spots.
• Facility for handwashing to be made available at designated places.
• Drinking water stations to be made available at designated places wherever possible.

 Protocol for entry into tourist destinations:

• All tourists are to compulsorily always wear facemasks during entry and during their visit to the tourist destination. Those not wearing facemasks shall not be allowed to enter.
• All tourists including drivers shall be strictly screened using a thermal gun/scanner by a designated trained person at entry by holding the scanner 3 to 15 cm away from the person’s forehead.
• The staff performing screening should be trained in the screening procedure.
• They should wear the appropriate protective gear as per the guidelines.
• All visitors to provide basic personal information when visiting the destination, including name, phone number, address. This record to be properly maintained by the management of the tourist destination. This is done to ensure contact tracing related activity if required.
• The Management of the tourist destination to designate a containment room or an isolation area for tourists or staff with potential COVID-19 symptoms. The visitor with the symptom and people accompanying him/her should all be moved to the containment area, and the concerned district administration should be notified by the COVID Coordinator at the earliest.
• Persons above 65 years of age, persons with comorbidities, pregnant women, and children below the age of 10 years are advised to stay at home. Management of the tourist destination to advise accordingly.

Cleaning of Common Areas:

• All common areas are to be cleaned daily.
• Seating/lounging areas to be readjusted to accommodate physical distancing guidelines to allow 2 meters (6 feet) of space between individuals or family units. In case of deep or normal cleaning, staff must wear face masks and gloves during the cleaning process.
• Staff must sanitize their hands or wash their hands with soap before and after the cleaning process.
• The use of toilets should be avoided at Tourist Destinations. However, toilets should be cleaned as frequently as possible using sodium hypochlorite and staff should have designated toilets separate from the ones used for the tourists.

 Food Shops and Other Shops inside the Tourist Destination:

• Shops selling snacks, cafeteria, souvenir shops inside the tourist destination should follow all the health and hygiene protocols including the wearing of masks, handwashing, social distancing, and all protocols laid down in these guidelines.
• Entry of tourists to the souvenir shops/ restaurants at the tourist spots is to be properly regulated by the management with menu boards and price lists clearly displayed.
• Seating arrangements inside any restaurant inside the Tourist Destination to be re-arranged keeping in mind social distancing norms.
• Those tourist destinations having restaurants should follow the SOP for restaurants. To prevent over-crowding in the vicinity of the tourist spots, no new stalls should be allowed, except with the express permission of the competent authority.

Rules for boating facilities:

• All boat ramp or launch deck shall practice social distancing.
• Staff and visitors should allow appropriate space on the boat ramp or launch deck and clear the ramp immediately when the launch is complete.
• On return to the ramp or launch deck after boating, users should disembark quickly and as safely as possible and clear the launch area.
• Masks and face coverings should always be worn in public and proper social distancing is to be maintained while boating.
• Wherever possible only persons from the same household/family if traveling together should be on a boat at one time.
• No gatherings or groups of persons from multiple households are to be permitted on the boat ramps or launch deck.